Thank you for shopping with us! We strive to ensure that you are completely satisfied with your purchase. Please review our return policy below to understand your options and responsibilities.

1. General Return Policy

We accept returns within 30 days from the date of purchase for most items, provided they are in their original condition, unused, and with all tags and packaging intact. To be eligible for a return, your item must meet the following criteria:

• The product is not personalized or customized.
• The product is not listed under our non-returnable items (see below).
• You have proof of purchase (e.g., order number or receipt).

2. Non-Returnable Items

The following items are not eligible for returns or exchanges unless there is a fault or error on our part:

• Personalized or Customized Products: Items that have been personalized, customized, or made-to-order (e.g., engraved jewelry, monogrammed items, or custom-designed products) cannot be returned unless there is a defect or mistake caused by us.
• Products that are damaged due to misuse or improper handling by the customer.

3. Returns for Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item due to an error on our part, please contact us within 7 days of receiving the product. We will gladly offer a replacement, refund, or store credit, depending on your preference. Please provide photos of the issue and your order details to help us resolve the matter quickly.

4. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact our customer service team at [email protected] with your order number and reason for the return.
2. If your return is approved, you will receive instructions on how and where to send the item.
3. Pack the item securely in its original packaging and include all accessories, tags, and documentation.
4. Ship the item back to us using a trackable shipping method. Return shipping costs are the responsibility of the customer unless the return is due to our error.

5. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days, and a credit will be applied to your original payment method. Please note that shipping fees are non-refundable.

6. Exchanges

If you would like to exchange an item for a different size, color, or style, please follow these steps:

1. Contact our customer service team to request an exchange and provide your order details.
2. Once approved, send the original item back to us using a trackable shipping method.
3. Upon receiving the returned item, we will process your exchange and ship the new item to you at no additional cost (excluding return shipping fees).

7. Contact Us

If you have any questions about our return policy or need assistance with a return, please contact us at:

Email: [email protected]

Thank you for understanding our return policy. We appreciate your trust in us and are committed to providing you with the best shopping experience possible.